Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

To start a return, you can initiate it from your account page at https://account.bmw2002faq.com/ or contact us at [email protected].

Returns should be sent to the following address:
2002FAQ
5610 Scotts Valley Dr.
STE B282
Scotts Valley, CA 95066
USA

Customer is responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance for items over $75, as we cannot guarantee receipt of your returned item.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at [email protected].

RESTOCKING FEE
A restocking fee may apply to returned items in original condition.

PRINT-ON-DEMAND CLOTHING ITEMS
Most of our apparel items (t-shirts, hoodies, sweaters) are custom-made print-on-demand products that are produced specifically for your order. These items are created after you place your order and cannot be restocked or resold.

To avoid disappointment and unnecessary returns, please:
- Check size charts carefully before ordering
- Review product descriptions and images thoroughly
- Measure your favorite garment for comparison
- Contact us at [email protected] with sizing questions before ordering

While we do accept returns on clothing items that meet our return criteria, we strongly encourage you to verify sizing and product details before purchase to ensure satisfaction.

DAMAGES AND ISSUES
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

EXCEPTIONS / NON-RETURNABLE ITEMS
The following items cannot be returned:
- Electrical parts that have been installed or tested
- Custom or special order parts
- Items marked as Final Sale or in our Clearance collection
- Gift cards
- Downloadable products or digital content

Please contact us if you have questions or concerns about your specific item.

EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

EUROPEAN UNION 14-DAY COOLING OFF PERIOD
If your merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

REFUNDS
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 5-10 business days. Please remember it can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we've approved your return, please contact us at [email protected].