Shipping policy
SHIPPING POLICY
Thank you for shopping at 2002FAQ! We strive to get your BMW 2002 parts, accessories, and apparel to you as quickly as possible. This Shipping Policy explains our shipping practices and timelines.
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ORDER PROCESSING TIME
Most orders are processed within 3-4 business days of receiving payment confirmation. Processing time includes:
- Payment verification
- Order preparation and quality check
- Packaging for shipment
Please note that processing times may be longer during:
- Peak shopping periods (holidays, special promotions)
- High-volume order periods
- Weekends and holidays (we do not process orders on weekends or U.S. federal holidays)
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PRINT-ON-DEMAND ITEMS
Many of our apparel items (t-shirts, hoodies, sweatshirts) are custom-made print-on-demand products that are produced specifically for your order. These items require additional production time:
- Production Time: 3-7 business days (in addition to processing time)
- Total Time to Ship: 6-11 business days from order placement
- Shipping Notification: You will receive a tracking number once the item is produced and shipped
Because these items are custom-made for you, we appreciate your patience with the extended production timeline.
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SHIPPING TIMEFRAMES
Once your order has been processed and shipped, delivery times vary based on your location:
**Domestic Shipping (United States):**
- Standard Shipping: 5-7 business days after processing
- Priority Shipping: 2-3 business days after processing (if available)
- Express Shipping: 1-2 business days after processing (if available)
**International Shipping:**
- Canada: 7-14 business days after processing
- Europe (EU): 10-21 business days after processing
- Other International: 14-30 business days after processing
International orders may experience delays due to customs processing, which is beyond our control.
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SHIPPING COSTS
Shipping costs are calculated at checkout based on:
- Item weight and dimensions
- Shipping destination
- Selected shipping method
Shipping starts at $4.99 for domestic orders. The exact cost will be displayed before you complete your purchase.
**Free Shipping:** We may offer free shipping promotions from time to time. Promotional terms will be displayed at checkout.
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TRACKING YOUR ORDER
Once your order ships, you will receive:
- Shipping confirmation email with tracking number
- Carrier information (USPS, UPS, FedEx, etc.)
- Estimated delivery date
You can track your package using the tracking number provided. Please allow 24 hours after receiving the shipping notification for tracking information to update.
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SHIPPING CARRIERS
We ship via:
- USPS (United States Postal Service)
- UPS (United Parcel Service)
- FedEx
- Other regional carriers as appropriate
We select the carrier based on the most efficient and cost-effective option for your location and order type.
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SHIPPING RESTRICTIONS
We currently ship to:
- All 50 U.S. states
- U.S. territories
- Canada
- European Union countries
- Select other international destinations
Some items may have shipping restrictions based on size, weight, or destination regulations. If your order cannot be shipped to your location, we will notify you and issue a full refund.
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INTERNATIONAL ORDERS
**Customs, Duties, and Taxes:**
International customers are responsible for all customs duties, import taxes, and any other fees imposed by their country. These fees are not included in our shipping costs and are collected by the carrier or customs authority upon delivery.
**Customs Delays:**
We are not responsible for delays caused by customs processing. International shipping times are estimates and may vary significantly based on customs clearance in your country.
**Address Accuracy:**
Please ensure your shipping address is complete and accurate, including any required postal codes, province/state information, and country details.
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LOST OR DAMAGED SHIPMENTS
**Lost Packages:**
If your tracking information shows your package as delivered but you have not received it:
1. Check with neighbors or building management
2. Verify the delivery address
3. Wait 24-48 hours (sometimes marked delivered early)
4. Contact us at [email protected] if still missing after 48 hours
We will work with the carrier to locate your package or file a claim if necessary.
**Damaged Packages:**
If your order arrives damaged:
1. Take photos of the packaging and damaged items
2. Contact us at [email protected] within 48 hours of delivery
3. Include your order number and photos
We will arrange for a replacement or refund as appropriate.
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INCORRECT SHIPPING ADDRESS
If you provide an incorrect or incomplete shipping address, we are not responsible for:
- Delivery delays
- Lost packages
- Return shipping fees
Please double-check your shipping address before completing your order. If you realize your address is incorrect after placing an order, contact us immediately at [email protected]. We will attempt to update the address if the order has not yet shipped.
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ORDER CHANGES AND CANCELLATIONS
Once an order is placed, we begin processing it immediately. If you need to:
- Cancel your order
- Change your shipping address
- Modify your order
Please contact us at [email protected] as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes once processing has begun.
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UNDELIVERABLE PACKAGES
If a package is returned to us as undeliverable due to:
- Incorrect address provided by customer
- Customer refused delivery
- Multiple failed delivery attempts
You will be responsible for return shipping fees and any re-shipping costs if you wish to have the order re-sent.
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COVID-19 AND SHIPPING DELAYS
Please be aware that carrier delays may occur due to ongoing impacts from COVID-19, severe weather, natural disasters, or other unforeseen circumstances. We appreciate your patience and understanding during these situations.
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RETURNS AND REFUNDS
For information about returns, exchanges, and refunds, please see our Return and Refund Policy.
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CONTACT US
If you have questions about shipping or need assistance with your order:
Email: [email protected] Â
Address: 2002FAQ, 5610 Scotts Valley Drive, STE B282, Scotts Valley, California 95066, USA
We will respond to all shipping inquiries within 1-2 business days.
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Last Updated: December 29th, 2025